Frequently Asked Questions
- Accessibility
- Art and creation
- Ticketing
- Performance
Can children take part in the experience?
Yes, the AURA experience is suitable for all audiences, including children. It should be noted, however, that some of the visual and sound effects can be overwhelming for younger children. We recommend that you protect toddlers’ ears with earphones or noise-reducing headphones. Laser visual effects are not recommended for babies.
Is the AURA experience accessible to people with reduced mobility?
Yes: Notre-Dame Basilica of Montréal is rated as partially accessible by Kéroul.
Can I attend AURA if I have epilepsy?
We prefer to warn photosensitive people that flashes of light are used for a few seconds.
Is AURA a religious show?
AURA is not a religious experience. Its mission is to help people discover or rediscover the richness of the Basilica’s heritage and cultural works.
Can you share any figures about AURA?
- Over 100 people contributed to the project, which began in 2016, with active production running from August 2016 to March 2017.
- From 2017 to 2020, AURA has been presented 1,345 times.
- Over 650,000 people from 137 countries have experienced AURA between 2017 and 2020.
Where does the name AURA come from?
“AURA” refers to the use of light to enhance the Basilica and its works.
Who composed the music?
The music for AURA was composed by Marc Bell and Gabriel Thibaudeau for TroubleMakers. It is an original orchestral composition involving 32 musicians, 20 choristers and the Basilica’s great organ.
Should I buy my ticket in advance?
As no tickets are sold on site, you must purchase your tickets online or by phone. In addition, purchasing your tickets in advance allows you to schedule your visit at a date and time that suits you.
Does my AURA ticket also give me access to the Basilica?
No, AURA tickets give access to the show only. However, it is possible to purchase tickets that combine the AURA experience with a visit to the Basilica.
Where can I buy my ticket?
You can purchase your ticket online here or by phone at 1-866-908-9090. Tickets are not sold on site.
Can I get a refund or exchange?
Tickets are non-refundable and non-exchangeable. For all inquiries regarding ticket purchases, contact Ticketpro by email at info@ticketpro.ca or by phone at 1-866-908-9090.
How much do tickets cost?
Please visit the online box office for current rates.
What are the show times?
The schedule varies according to the season. Visit our online box office for all the details and choose the date that’s right for you.
How long does the experience last?
The AURA Experience is approximately 40 minutes long, divided into two parts: an open exploration of illuminated stations and an immersive multimedia experience. Doors open 30 minutes before the scheduled time of the event.
Are food or drinks allowed in the Basilica?
No. Eating or drinking inside the Basilica is forbidden.
Is it possible to visit the Basilica before or after the performance?
As the performances take place at the end of the day, it is not possible to visit the Basilica after the show. However, it is possible to visit the Basilica during its daily opening hours and return in the evening to see AURA.
Can I take pictures during the performance?
Taking photos and videos is forbidden during the representation. This way, you will be able to live The AURA Experience to its fullest and offer the same opportunity to other spectators.
What is the capacity for each performance?
The Basilica can normally accommodate up to 690 people per performance. Currently, we are following public health recommendations.
Are seats assigned for the seated portion of the show?
There are no assigned seats; this is a general admission performance. No matter where you view the experience from, it is equally impressive. We do not recommended that you arrive more than fifteen minutes in advance, as this does not offer any advantage and you will have to wait outside, rain or shine.
